Billing
Do you offer discounts?
Yes, we offer discounts for volume purchases. Contact us through the contact form if you’re planning to purchase more than 10 cloud desktops.
Are there any extra fees?
No hidden charges here! The price you see in our plans is exactly what you pay. We don’t charge for extra usage, internet bandwidth, or technical support.
How does your pricing model work?
Our pricing is simple: a flat monthly rate with unlimited usage. We currently don’t offer hourly billing options.
Do I need to sign a long-term contract?
Not at all. Our plans are month-to-month, so you’re free to cancel anytime without penalties.
What is your refund policy?
We offer a 30-day refund policy, applicable only to the first flexidesktop purchased. We recommend starting with a single flexidesktop and taking advantage of our 3-day free trial to ensure it meets your needs before committing.
Common questions
Is my device supported?
Yes! Our flexidesktops are compatible with any device that supports an HTML5 web browser. Whether you’re using Windows, macOS, iOS, Android, or any other operating system with a modern web browser, you can easily connect to our flexidesktops without any additional software.
Is there a guide on how to use flexidesktop?
Yes, using flexidesktop is straightforward. After subscribing, you’ll receive your login URL, username, and password via email. You can watch a demo of how it works here to see how easy it is to connect and use flexidesktop.
What is the provisioning time for a new flexidesktop?
Provisioning a new flexidesktop typically takes less than 5 minutes. However, depending on the availability of virtual desktops and the requested region, the time may vary.
Where are the virtual desktops hosted?
We partner with globally recognized data centers, and you can choose the region where your virtual desktop will be hosted during the ordering process.
Can I install my own software?
Absolutely! You’ll have full Administrator access to your cloud desktop, allowing you to install any application or software you need, just like a physical PC.
Are cloud desktops secure?
Cloud desktops are highly secure since your data remains in the cloud and is never stored locally. This keeps your business data separate and safe from personal data, reducing risks significantly.
Technical
Can I integrate my Active Directory Domain?
Yes, you can! You can connect your virtual desktop to your on-premises Active Directory or Azure Active Directory via a VPN connection.
Can I connect to the virtual desktop via VPN?
Yes, you can establish a VPN connection and access the virtual desktop using the free Microsoft Remote Desktop client. To request VPN access, submit a support ticket on the My Account page.
Can I have separate login credentials for admin and employees?
Yes, we can create separate login credentials for both admin and employee roles. Admin users have full access, while employees can be assigned restricted accounts, preventing them from making system changes or installing software. Please note that only one of these users can interact with the virtual desktop at the same time.
Can employees transfer data out of the virtual desktop?
Data transfers can be controlled by disabling copy/paste functions and blocking access to file-sharing platforms like Google Drive or OneDrive. Additional restrictions can be applied to specific websites at the firewall level.
Can I prevent employees from installing applications?
Yes, by assigning employees restricted user accounts, they will not be able to install software. However, they may still download and run files that don’t require installation.
Can you assist with setting up shared folders and applying Group Policies (GPOs) for our virtual desktops?
Absolutely! For businesses planning to deploy multiple virtual desktops, we can help with setting up shared folders on a server and applying Group Policies (GPOs) to manage your desktops effectively. Simply submit a support ticket through the My Account page with your specific needs, and our team will take care of the implementation for you.
Do I need to manage TS licensing and CALs?
No, we handle all Terminal Services (TS) licensing and Client Access Licenses (CALs) for you, so you can focus on your work without worrying about additional licensing management.
What is your refund policy?
We offer a 30-day refund policy, applicable only to the first flexidesktop purchased. We recommend starting with a single flexidesktop and taking advantage of our 3-day free trial to ensure it meets your needs before committing.
Security
Are connections secure and encrypted?
Yes, all connections are tunneled and encrypted. By default, no incoming ports are open on any machine, and connections via Web Connect use HTTPS with a valid SSL certificate.
Do you comply with HIPAA regulations?
Yes, our hosting meets HIPAA compliance requirements to ensure your sensitive data is handled with care.
Is there DDoS protection?
Absolutely. All our data centers include advanced DDoS protection to safeguard against attacks.
- Email support
- Secure Infrastructure
- High Performance
